PC Support and Network Administration
Focus on Your Success
Our PC Support and Network Administration program combines extensive hands-on computer experience with theory and a business component.
Prepare For Your Career
You will gain the knowledge and skills needed to install, configure, manage, and support an enterprise network, as well as to maintain network hardware, software, and PCs. Additionally, you will learn the professionalism and communication skills required in today’s business environment.
Certification Eligibility
In the IT field many employers look for candidates that are certified. The PC Support and Network Administration Program provides you with a foundation to sit for the following exams:
- A+
- Linux+
- Network+
- Security+
Vendor-specific certifications include:
- Cisco Certified Network Administrator
- Microsoft Certified IT Professional
- Microsoft Technology Associate
Supportive Environment
Dover Business College is a Microsoft Academic Alliance and Microsoft Certiport Testing Center. These designations give students the option to take certain tests on-site.
Faculty Dedicated to Your Success
Our instructors are certified and are able to share their professional expertise and personal experiences in the field.
Career and Professional Development
Career Services works with students on an individual basis to obtain full-time positions that are best suited to a student's major, interests, and abilities. Our commitment to you does not end at graduation. Even after completing your program, Dover Business College's Career Services Associates will assist you in your search for employment.
Contact Us
You can chat, email, or request additional information. We would be happy to answer any questions you may have. Call us at 1-866-463-6837 or text WEB to 247365. You can also apply online.
Additional Information About the Computer Support Specialist Career Field
The US Department of Labor provides various resources for those looking to begin a new career. Each job has various tasks, tools, knowledge, etc. associated with it.
Tasks
-Oversee the daily performance of computer systems.
-Answer user inquiries regarding computer software or hardware operation to resolve problems.
-Enter commands and observe system functioning to verify correct operations and detect errors.
-Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
-Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
-Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
-Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
-Refer major hardware or software problems or defective products to vendors or technicians for service.
-Develop training materials and procedures, or train users in the proper use of hardware or software.
-Confer with staff, users, and management to establish requirements for new systems or modifications.
Source: US Department of Labor, O*NET Online TOP
Tools
-Computer tool kits
-Personal digital assistant PDAs or organizers — Personal digital assistants PDA
-Power meters
-Punches or nail sets or drifts — Punchdown tools
-Wire lug crimping tool — Wire crimpers
Source: US Department of Labor, O*NET Online TOP
Technology
-Backup or archival software — Backup and archival software; Disaster recovery software; Microsoft Volume Shadow Copy Service; Symantec LiveState
-Configuration management software — Automated installation software; Deployment software; Patch management software
-Database user interface and query software — Database software; IPro software; Lucid IQ; Software asset management SAM software
-Desktop communications software — CrossTec NetOp Remote Control; Remote control software; Stac Software ReachOut; Symantec pcAnywhere
-Internet directory services software — Active directory software; Domain name system DNS software; Network directory services software
Source: US Department of Labor, O*NET Online TOP
Knowledge
-Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
-English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
-Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
-Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
-Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
-Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Source: US Department of Labor, O*NET Online TOP
Skills
-Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-Speaking — Talking to others to convey information effectively.
-Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
-Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
-Writing — Communicating effectively in writing as appropriate for the needs of the audience.
-Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
-Time Management — Managing one's own time and the time of others.
-Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
-Instructing — Teaching others how to do something.
-Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Source: US Department of Labor, O*NET Online TOP
Work Activities
-Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
-Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
-Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
-Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
-Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
-Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
-Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
-Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
-Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
-Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Source: US Department of Labor, O*NET Online TOP
Contact Us
You can chat, email, or request additional information. We would be happy to answer any questions you may have. Call us at 1-866-463-6837 or text WEB to 247365. You can also apply online.
PC Support and Network Administration 2011-2012 Program Integrity Disclosures
Click on the links for more information on jobs related to this program:
SOC Code: 15-1151.00 Computer User Support Specialists
Q: How much will this program cost me?
A:
Tuition and fees:
$19,625
Books and supplies:
$2,000
On-campus room & board:
Not offered
Q: What's included?
A:
Testing fees are included in the tuition for the student's first certification examination.
Although many institutions quote the annual tuition, Dover Business College lists tuition based on the stated length of the program. There is no tuition increase for continuously enrolled students.
Q: What are my financing options to pay for the program?
A:
In addition to any grant and scholarship aid for which they are eligible, 83% of graduates used loans to finance their education.
The median debt for program graduates:
Federal loans:
(day) $12,056
(evening) $9,846
Private educational loans:
(day) $0
(evening) $0
Institution Financing Plan:
(day) $0
(evening) $0
Q: How long will it take me to complete this program?
A:
This 53-credit day program is designed to be completed in 4 academic quarters, and is generally finished in 12 months. The evening program is designed to be completed in 6 academic quarters, and is generally finished in 18 months.
87% of day graduates from this program finished in this time. 81% of evening graduates from this program finished in this time.
Q: What are the job placement rates of this program?
A:
The placement rate for the PC Support & Network Administration Program is 61%. This percentage was calculated in accordance to ACICS reporting guidelines.
