Business Administration

Focus on Your Success in Business

Dover Business College’s Business Administration program provides students with a broad understanding of business organization and management, and a working knowledge of the computer applications used in today's professional environment. 

The program emphasizes:

• Managing business responsibilities
• Developing business and oral communication skills
• Developing effective problem-solving techniques
• Learning a variety of business management software

Certifications

The US Department of Labor provides various resources for those looking to begin a new career. Each job has various tasks, tools, knowledge, etc. associated with it.

Tasks

-Resolve customer complaints and answer customers' questions regarding policies and procedures.

-Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

-Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

-Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

-Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

-Train and instruct employees in job duties and company policies or arrange for training to be provided.

-Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

-Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

-Recruit, interview, and select employees

-Interpret and communicate work procedures and company policies to staff.
Source: US Department of Labor, O*NET Online TOP

 

Tools

-Facsimile machines — Fax machines

-Notebook computers — Laptop computers

-Postal scales

-Scanners — Computer data input scanners

        -Special purpose telephones — Multi-line telephone systems
           Source: US Department of Labor, O*NET Online TOP

Technology

-Accounting software — Bookkeeping software; Intuit QuickBooks software; Intuit Quicken software

-Database user interface and query software — Database software; Microsoft Access

-Document management software — Adobe Systems Adobe Acrobat software; Document management system software

-Internet browser software — Microsoft Internet Explorer *; Mozilla Firefox *; Web browser software

-Project management software — Contract management software; HCSS HeavyBid; HCSS HeavyJob
* Software developed by a government agency and/or distributed as freeware or shareware.
Source: US Department of Labor, O*NET Online TOP

Knowledge

-Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

-Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

-English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

-Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

-Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

-Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

-Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

-Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

-Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Source: US Department of Labor, O*NET Online TOP

Skills

-Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

-Speaking — Talking to others to convey information effectively.

-Coordination — Adjusting actions in relation to others' actions.

-Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

-Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

-Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

-Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

-Monitoring — Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

-Negotiation — Bringing others together and trying to reconcile differences.

-Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
 Source: US Department of Labor, O*NET Online TOP
 

Work Activities

-Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

-Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

-Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

-Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

-Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

-Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

-Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

-Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

-Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

-Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Source: US Department of Labor, O*NET Online TOP

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Contact Us

You can chat, email, or request additional information. We would be happy to answer any questions you may have. Call us at 1-866-463-6837 or text WEB to 247365.  You can also apply online.

Business Administration 2011-2012 Program Integrity Disclosures

 

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